Frequently Asked Questions
Live Event FAQ
Ticket Sales and Event Access
Q: Until when can I purchase online tickets? A: Online tickets are on sale until 15 minutes before the event starts. Q: Until when can I purchase in-person tickets? A: In-person tickets are on sale until 5 minutes before the event starts. Q: When do the doors (and online room) open for the event? A: Doors (and the online room) open 15 minutes before the event start time.
Refund Policy
Q: What is your live event refund policy? A: Refunds are given up to 4 days before the event date. Funds will be returned to your bank 3-5 business days after the refund is initiated.
Accessing Online Events
Q: How do I access the Zoom link for the event? A: The Zoom link will be emailed to you in your order confirmation, as well as in reminder emails leading up to the event. Some email filters may remove the links from our automated emails. If you do not receive the link, please reach out to info@securebaseproductions.com. Please check your spam folder and add us to your contacts. We typically send another email with the link in the days leading up to and the morning of the training.
seminar Recordings
Q: Will videos of the seminars be available? A: Sometimes. Please reach out to our info email for specific inquiries. Zoom recordings will not be sent out to live attendees. We record and edit videos of some of our trainings and publish them on our On Demand Courses page. If you cannot attend live, please wait for the video to go live on our website or reach out to see if we can find another solution. Training videos will generally be published between 3 to 8 weeks after the live event.
Certificates of Completion
Q: How do I receive my certificate of completion for the live training? A: You will be emailed a PDF of your certificate upon completion of the event. If you do not receive the certificate, please check your spam folder, add us to your contacts, and reach out to info@securebaseproductions.com so we can help!
Group Registration Discounts
Q: Do you offer discounts for group registration? A: Yes, we do. Please reach out to info@securebaseproductions.com for more details. We typically offer 5% off for groups of 5 or more, 10% off for groups of 10 or more, and 15% off for groups of 15 or more.
Staying Updated
Q: How do I stay updated on upcoming CE events and course offerings? A: Subscribe to our email list! Use the "Subscribe to Email" button below to stay informed about our latest events and courses.
On Demand Courses FAQ
On Demand Training Courses
Q: What are On Demand Courses? A: Our On Demand Courses are pre-recorded continuing education trainings. If you'd like to receive CE credit and a certificate of completion, you’ll need to purchase and complete the entire course within the timeframe allotted. Q: Are CE hours available for these courses? A: Yes. CE hours are available upon completion of the course. Each course page lists which licensing boards have approved the training and how many CE hours are offered. Q: How do I get my certificate of completion? A: Complete the entire course and a link to your certificate will be automatically emailed to you. You must then download the certificate to keep for your records. This link is only valid for 90 days. Q: Is there a deadline for completing the course? A: Yes, all our courses currently have a 12 week deadline. This means after you purchase the course you have 12 weeks to finish all of the steps in the course to receive your certificate. If you do not complete the course within that time you will not receive a certificate. Q: Do I have to finish the training in one sitting? A: No. You can pause, stop, and resume the training whenever you'd like! Just be sure to complete it within the allotted timeframe. Q: How do I access my purchased courses? A: At any time you can access your courses by visiting https://www.securebaseproductions.com/my-courses Q: What materials are included ? A: All handouts and copies of the slides are included and available for download after purchase. Q: Can I watch on my phone or tablet? A: Yes! The videos are accessible on most devices with internet access, including phones, tablets, and computers. Q: What if I experience technical issues accessing the video or materials? A: Email us at info@securebaseproductions.com and we’ll be happy to help resolve any issues.
Refund Policy
Q: What is your refund policy? A: All sales of certificates are final. There are no refunds offered.
Group Rates
Q: Can I purchase certificates for multiple people or for a group? A: Yes. For group purchases or discounted bulk certificates, please email info@securebaseproductions.com for details.
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