Frequently Asked Questions

Q: Until when can I purchase online tickets? A: Online tickets are on sale until 15 minutes before the event starts. Q: Until when can I purchase in-person tickets? A: In-person tickets are on sale until 5 minutes before the event starts. Q: When do the doors (and online room) open for the event? A: Doors (and the online room) open 15 minutes before the event start time.

Q: What is your refund policy? A: Refunds are given up to 4 days before the event date. Funds will be returned to your bank 3-5 business days after the refund is initiated.

Q: How do I access the Zoom link for the event? A: The Zoom link will be emailed to you in your order confirmation, as well as in reminder emails leading up to the event. Some email filters may remove the links from our automated emails. If you do not receive the link, please reach out to info@securebaseproductions.com. We typically send another email with the link in the days leading up to and the morning of the training.

Q: Will videos of the seminars be available? A: Sometimes. Please reach out to our info email for specific inquiries. Zoom recordings will not be sent out to live attendees. We record and edit videos of some of our trainings and publish them on our On Demand Trainings page. If you cannot attend live, please wait for the video to go live on our website or reach out to see if we can find another solution. Training videos will be published between 3 to 8 weeks after the live event.

Q: How do I receive my certificate of completion for the live training? A: You will be emailed a PDF of your certificate upon completion of the event. If you do not receive the certificate, please check your spam folder, add us to your contacts, and reach out to info@securebaseproductions.com so we can help!

Q: Do you offer discounts for group registration? A: Yes, we do. Please reach out to info@securebaseproductions.com for more details. We typically offer 5% off for groups of 5 or more, 10% off for groups of 10 or more, and 15% off for groups of 15 or more.

Q: How do I stay updated on upcoming CE events and course offerings? A: Subscribe to our email list! Use the "Subscribe to Email" button below to stay informed about our latest events and courses.